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Patient RelationsThe entire NMC staff is committed to making your stay as pleasant and as comfortable as possible. To that end, we have established a formal program to ensure that should you have any needs or concerns during your stay that your voice will be heard. We welcome all suggestions or expressions of concern, as they assist us both in meeting your needs and those of future patients.
If you have any needs or concerns during your stay, please bring them to the attention of your nurse or physician immediately. You are also welcome to contact our Chief Executive Officer regarding a concern.
If you want to express a complaint or discuss your situation with someone outside Northwestern Medical
Center, you should contact:
Agency of Human Services
Division of Licensing and Protection
Ladd Hall
103 South Main Street
Waterbury, Vermont 05671
1-800-564-1612
Vermont Board of Medical Practice
Or
Vermont Department of Health
Hospital Licensing
108 Cherry Street
PO Box 70
Burlington, Vermont 05402
1-800-745-7371
Office of Quality Monitoring
Joint Commission on Accreditation of
Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610
complaint@jointcommission.org
A Patient Questionnaire may be sent to your home after you have been discharged. Please take a few minutes to complete the questionnaire and return the postage paid form at your convenience.
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