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NMC Concierge Program“Concierge” … that’s the person at big hotels who tries to make whatever you need turn into a reality. Clearly, NMC is not a hotel – and we don’t like to think of ourselves as “big” – but we do want to provide that same level of personal attention to our patients and their families and visitors.
We’ve hired an energetic staff to create a service that is totally patient and family focused, while constantly looking for opportunities to delight our customers. As the program develops, the concierges will integrate with our staff and our volunteers to greet people arriving at the hospital and help with whatever needs they may have.
The concierges might help navigate the corridors, book lodging for loved-ones from out of town, make reservations at restaurants, arrange for special meals, help the elderly with their cars in inclement weather, or help resolve problems long before they become problems. Someday, this may include things like arranging massage services, manicures, errand running, or car washing – anything (feasible) which answers the question, “what would be wonderful for our patients and their families?”
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