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There is an ATM Machine located in the Emergency Services Waiting Area
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The hospital cafeteria is located on the 1st Floor down the hallway from the front Lobby. It is open during the following hours for patients, visitors, and employees.
| Breakfast |  | 6:30 am - 9:30 am |
| Lunch | | 11:00 am - 1:30 pm |
| Dinner | | 4:00 pm - 6:30 pm |
| For Snacks/Drinks | | Open all day |
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Cellular Phones and Radios |
Two-way radios are not allowed in the hospital because they interfere with patient monitoring devices. Cellular phones are permitted in all waiting rooms on the 1st Floor, 2nd Floor and 5th Floor, the Cafeteria, and the front Lobby.
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The chapel is located on the 1st Floor across from Outpatient Registration near the front Lobby. The chapel is open 24 hours a day for meditation, prayer, worship or private conferences.
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The Gift Shop, located in the front Lobby is managed by the Brazosport Regional Auxiliary and carries a wide selection of snacks and gift items (such as plants, flowers, cards, stamps, and basic tiolettes). The Gift Shop hours are 10:00 am - 6:00 pm, Monday through Saturday, and 2:00 pm - 6:00 pm on Sundays.
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Occasionally, when a relative or unpaid sitter is attending a patient and is unable to leave the bedside, the nurse may arrange for a meal to be provided for them. One free meal, for each meal, is automatically sent to each pediatric room occupied by a patient fourteen (14) years of age or younger. The parent will be able to select from a regular menu or modified menu as appropriate.
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Lost and found items are stored in the Environmental Services Department. If you believe you may have misplaced an item while at the Hospital, please call ext. 1901 or (979) 285-1901.
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Mail Flowers and/or Balloons |
Mail, flowers, and balloons (no latex balloons are allowed) will be delivered to patient rooms. Mail received after discharge will be forwarded to the patient's home. Patients in the Intensive Care Unit are not allowed flowers in their rooms because of the intense nature of their medical care. Patients who wish to mail a letter, card, etc., can notify their nurse or other healthcare provider who will be happy to mail it for them. Stamps are available for purchase in the Gift Shop and a Mailbox is located in the Main Lobby.
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The local newspaper is distributed daily to patients compliments of the Auxiliary. Local and other newspaper stands are located by the Emergency Room Waiting Area.
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For the good health of our patie, visitors, and our staff, smoking is not permitted inside the hospital. The ONLY designated smoking area is located outside the building next to the Emergency Room Waiting Area.
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Incoming - Phone calls to patient rooms can be made during the hours of 8:00 am - 9:00 pm. Each patient has a separate phone number that can be dialed directly. If you do not know the direct-dial phone number, one of the healthcare providers on that unit will be glad to provide it.
Outgoing - For local calls, patients should dial "9" for the dial tone, then dial the local number. Long distance calls can be placed by dialing "9-0" for an outside operator. Long distance calls must be made collect or charged to your credit card or calling card. No calls can be charged to the patient's room.
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A television with cable and a radio are provided in all patient rooms. Patient educational tapes are available through each patient care area. (A VCR will be provided for this use only.)
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The vending area is located on the first floor in the Emergency Room Waiting Area. These are available 24-hours a day, with hot and cold foods. A microwave oven is available in the Emergency Room Waiting Area.
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How to Report a Complaint |
- Filing a complaint will not affect current or future access to care.
- Inside the hospital - All patients or their representatives have the right to register complaints or concerns about the hospital and/or services delivered by the hospital. A complaint or concern may be expressed to any hospital employee. If the employee receiving the complaint can do so, they will attempt to resolve the complaint at the time it is made. The employee should provide the name of the individual to whom the complaint will be referred, their department, and phone number. During the patient's stay, the patient or their representative may specifically ask their healthcare provider for any of the following individuals to resolve their complaint:
- Charge Nurse
- Supervisor/Department Director
- Vice President for Patient Care Services
- Administrator-On-Call
- Outside of the hospital - Patients who wish to register complaints with an external agency may call any one of the following
- Ethics Line (1-800-500-0333) (To report suspected ethical abuses and fraud)
- Medicare Beneficiary Hot Line (1-800-725-8315)
- Texas Department of Health and Human Services (1-800-228-1570)
- Texas State Board of Medical Examiners (1-800-201-9353) regarding a physician.
- Texas Department of Protective and Regulatory Services (1-800-252-5400) Adult and Child Protective Services
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